Hello and welcome to Couchelo, an online consignment marketplace for beautiful home furnishings.

General Terms

These Terms of Use (“Agreement” or “Terms of Use”) apply to the use of our website (“Services”) offered by Couchelo Pty Ltd (“Couchelo”, “We”, “Us” or “Our”). Please read these Terms of Use carefully before accessing or using the information and services available through Couchelo. In accessing or using our Services, users (each, a “User”) agreed to be bound by these Terms of Use, without limitation Users who are vendors, customers, merchants, contributors of content, information and any materials or services.

These Terms of Use shall be read in conjunction with any other applicable Terms of Use governing the use of the Services. If you have any questions about Couchelo or this Agreement, please refer to our Frequently Asked Questions. All other comments should be directed to .

Buyers Agreement

If you purchase any item using our Services:

- You agree to pay the amount listed and any other disclosed amounts, such as Couchelo service charges, taxes, duties, costs and expenses.
- You agree that Couchelo can automatically charge your credit card during the purchase process.
- We do not accept returns or provide refunds; however, if you receive an item that does not materially conform with its listing, please contact within three (3) business days of receiving the item, and we will attempt to help resolve the issue. If you do not contact us within three (3) business days, you will be deemed to have accepted the item.

While we do our best to give you accurate listing information, we cannot guarantee the listing is 100% accurate and likewise cannot guarantee the authenticity of any item.

In the event of an error, we reserve the right to correct such error and revise your order accordingly or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.

Sellers Agreement

Product listings

If you list any item for sale using our Services:
- You will provide in the format we require accurate and complete information for each product that you make available to be listed for sale through the Services.
- We reserve the right to review and edit your listings and to approve or reject such listings in our sole discretion before they appear on the Services. We also reserve the right to determine how to feature your listing through the Services and the length of time your listing is displayed.
- You may remove your listings from our Services at any time by emailing .
- You may also have the ability to re-list items that did not sell during the initial listing period; however, we reserve the right to reject any re-list and/or control the timing of when a re-listing goes live.

Items sold through our Services

For items that you list for sale through our BUY ME NOW functionality:

- We will be responsible for collecting payment and arranging fulfilment as set forth in this section.
- We will provide order information to you for each sale of your items through our Services. We will also collect the sales proceeds for these transactions and will remit them to you in accordance with this Agreement.
- Upon your receipt of order information from us, you will promptly notify us by return email within six (6) business hours whether or not the item is available for sale. Once you have confirmed that the item is available for sale, you will not sell or otherwise offer such product for sale to any other person.
- Once an item has been conditionally sold, Couchelo will work with you to coordinate shipping method, packaging, and then shipping the item to the buyer. Each item will be using “standard shipping” or “white glove shipping”. You will be notified of the shipping during the listing process.
- All sales are binding. Once a buyer purchases your item, you are obligated to coordinate with us to ship the item within five (5) business days of the sale. If you fail to ship the item in a timely manner, we may, in our sole discretion, cancel the transaction. We also reserve the right to cancel transactions in other circumstances, including but not limited to situations involving fraud or other illegal activities.
- Within seven (7) days after the buyer accepts the item, we will release payment to you. In the event a buyer does not accept your item because the item is damaged or fails to materially conform to its listing, we will not release payment and instead will contact you to resolve the issue. You must respond to us within five (5) business days. If we do not hear from you after this period of time, we reserve the right to resolve the issue without you (which could include reducing the purchasing price of the item or returning the item to you, in which case you will be responsible for all costs associated with return shipping).
- Any information that we share with you about a buyer (for example, a mailing address in order to ship your item) can only be used in connection with performing your obligations under this Agreement. You agree that you will not use this information for any other purpose, including to market other items to the buyer or to facilitate transactions outside the Couchelo marketplace.

Items not sold through our Services

For items that you list for sale that are not fulfilled by us through our BUY ME NOW functionality:

- The customer will contact you directly by phone, email or visiting your store. You acknowledge and agree that you are completely responsible for the sale of such items, including collecting payment, shipping and handling returns and refunds.

We have no responsibilities, obligations or liability in connection with such transactions which occur entirely outside of our services and control.

Idea Submissions

Couchelo considers any unsolicited suggestions, ideas, proposals or other material submitted to it by Users or otherwise (collectively, the “Material”) to be non-confidential and non-proprietary, and Couchelo shall not be liable for the disclosure or use of such Material. If, at Couchelo’s request, any member sends Materials to improve the Services (for example through customer support), Couchelo will also consider that Material to be non-confidential and non-proprietary and Couchelo will not be liable for use or disclosure of the Material. Any communication by you to Couchelo is subject to this Agreement.

You hereby grant and agree to grant Couchelo, under all of your rights in the Material, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully-paid, sublicensable and transferable right and license to incorporate, use, publish and exploit such Material for any purpose whatsoever, commercial or otherwise, including but not limited to incorporating it in the API, documentation, or any product or service, without compensation or accounting to you and without further recourse by you.

Copyright and License

Unless otherwise indicated by us, the Services and all content and other materials therein, including, without limitation, the Couchelo logo and all designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof, (collectively, “Content”) are the proprietary property of Couchelo governed by Singaporean and international copyright laws.

You are granted a limited, nonexclusive, non-sublicensable license to access and use the Services and Content; however, such license is subject to these Terms of Use and does not include (a) the collection, use, distribution, public performance or public display of any Content (with the exception of Couchelo photos and custom listings, which you may display on third-party sites provided that such Content includes a link back to the Services); (b) modifying or otherwise making any derivative uses of the Services or the Content, or any potion thereof; (c) use of any data mining, robots or similar data gathering or extraction methods; (d) downloading (other than the page caching) any portion of the Services, the Content or any information contained therein, except as permitted by us; and (e) any use of the Services or the Content other than for their intended purposes.

Any use of the Services or the Content other than as specifically authorised herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein. Such unauthorised use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time.

Prohibited, questionable and infringing items and activities

If you post Content on our Services, or otherwise make (or allow third parties to make) materials available by means of the Services, you are entirely responsible for the Content and any harm resulting from that Content. That is the case regardless of whether the Content in question constitutes data, text, information, usernames, graphics, photo graphics, profiles, audio, video, items and links, that you submit, post and display on our Services.

You agree not to post, upload to, transmit, distribute, store, create or otherwise publish any of the following:

- Be in violation of our Product Listing Guidelines
- Be false, inaccurate or misleading
- Infringe upon any third-party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy
- Breach this Agreement, any site policy or community guidelines, or any applicable law or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
- Contains items that have been identified as hazardous
- Be defamatory, libellous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including Couchelo staff or other Users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device
- Be obscene
- Contain or transmit any code of a destructive nature that may damage, interfere with, intercept or expropriate any system, data or personal information
- Modify, adapt or hack the Services or modify another website so as to imply that it is associated with the Services
- Link directly or indirectly, reference or contain descriptions of goods or services that are prohibited under this Agreement or other policy documents as posted by Couchelo without our prior consent
- Any item that could cause Couchelo to violate any applicable law, statute, ordinance or regulation, or that violates the Terms of Use.

Changes to the Terms of Use

We may terminate your Couchelo account and access to the Services at any time, without notice, for any reason, including but not be limited to, (a) breaches or violates of this Agreement and documents incorporated by reference, or any other agreement you have entered into with Couchelo, (b) requests by law enforcement or other government agencies, (c) a request by you to delete your account, (d) discontinuance or material modification to the Services, (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, or (h) non-payment of fees owed by you in connection with the Services. Couchelo may delete your Content, deletion of your password and all related information, and files and content associated with your account. You agree that Couchelo shall not be liable to you or any third party for any termination of your account or access to the Services.

Changes to the Terms of Use

We may modify this Agreement at any time, and such modifications shall be effective immediately upon posting the modified agreement on our Services. When we do, we will revise the updated date at the bottom of this page and send you an email.

You acknowledge that this is your responsibility to review this Agreement periodically and become aware of our modifications.


This document was last updated on 8 August 2014